Rip-Off Alert: Identity theft cases spawning from doctor's office medical forms

When you fill out medical forms in your doctor's office, you probably assume your information is kept secure and private.

However, that is not always the case.

Sharon Conrad and her husband quickly learned they were victims of identity theft.

"Started out with a denial for a Walmart card and we were kind of shocked because our credit score is very good," said Conrad. "We didn't know where it started or why it had happened."

They reported it to Chicago police, changed all of their passwords, and closed credit card accounts.

A year later, postal inspectors told them they were victims in an elaborate scheme with more than 200 victims.

"The common denominator was our suspect’s address on all of the complaints," said U.S. Postal Inspector Michael J. Bishop.

Inspectors determined the address belonged to a woman named Alexis Young at the same time, they learned several victims used a similar medical facility.

"We talked to the office manager. We noticed one of their employees pretty much staring us down as we were there and we just so happened to ask the office manager her name and her name was Angela Young," said Bishop.

Inspectors determined the sisters were stealing patients' information.

In all, the ID theft ring cost victims more than $70,000.

"When we went to court, I felt so bad hearing some of the people’s stories and how they really did lose a lot of money, you know. It’s heartbreaking to think that people can do that to someone," said Conrad.

Conrad says the single most important lesson for all consumers is to safeguard your personal information, even at doctor's offices.

"The receptionist is like, 'I need your social security number,' and I go, 'you’re not getting it.' Well, I have to have it, you’re not getting it," said Conrad.