DMV: No appointments at Las Vegas valley offices during change in systems

    DMV locations in the Las Vegas valley are without an appointment system due to a change in vendors. (Renee Santos | KSNV)

    With the new year comes new changes at the DMV, not just in Clark County but across the state.

    Right now, the DMV's appointment management system is no longer in service.

    “The old vendor’s contract expired December 31st and the new vendor is doing a pilot project at the Reno office right now,” said Kevin Malone, public information officer with the DMV.

    That means no appointments until the new system is online.

    “Usually I do make appointments, but it wasn't available,” said Kylee Lackey.

    Malone says right now people will just have to show up and wait in line.

    He says so far it hasn't been too bad.

    “We have very short wait times if you walk in. Partially because it's slow in January and partially because there's no waiting for the system, so things are running pretty smoothly,” Malone said.

    Malone says a pilot program for the new system started in Reno just this week.

    He says the system is supposed to work better and offer more appointments.

    “If it's successful, we will roll it out here in Las Vegas hopefully by the end of February,” Malone said.

    Drivers hope the changes will make a difference.

    “I think this new system will be a lot better, be more organized too I think,” said Hailey Hazelwood.

    Malone suggests if you are going to visit the DMV make sure you have all the documents you need. He says there are also services offered online.

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