Family Assistance Center to transition to new location for 1 October assistance

Las Vegas pays tribute to the victims of the Route 91 shootings. Thursday, October 5, 2017. CREDIT: Glenn Pinkerton/Las Vegas News Bureau

The Family Assistance Center set up at the Las Vegas Convention Center to meet the immediate needs of victims, family members and those affected by the 1 October Harvest Festival shooting will transition into a new model of service in upcoming days to support the longer-term needs of people coping with the incident.

Starting Monday, the Vegas Strong Resiliency Center, located at the Lied Ambulatory Care Center, at 1524 Pinto Lane in Las Vegas near Martin Luther King Boulevard, will begin serving as a resource and referral center for victims, survivors and people affected by 1 October.

Anyone interested in accessing services should call (702) 455-AIDE (2433) or 1-833-299-AIDE (2433) for information or to schedule appointments.

Services to be provided at the Vegas Strong Resiliency Center include victim advocacy and support, counseling and spiritual care referrals, legal and documentation replacement referral, transportation help and technical assistance accessing online resources including FBI Victim Assistance Services. Initial operational hours will be 10 a.m. to 7 p.m. Monday through Friday.

Information about programs and services offered at the Vegas Strong Resiliency Center also will be available on Clark County’s website at

“The initial focus of the Family Assistance Center was to provide immediate services to family members and friends of loved ones who died in the incident or were directly involved,” said Clark County Deputy Fire Chief John Steinbeck, who serves as Clark County’s Emergency Manager. “Now we are transitioning to a more permanent service model to help people connect with services they may need over time to help them build resilience and strength in the aftermath of this incident.”

In addition, Friday is the last day people in the local area can come in person to pick up personal belongings recovered from the festival site by the FBI.

After Friday, 7 p.m., the FBI’s property recovery services will be accessed online through the questionnaire on the FBI’s Victim Assistance Services Division’s website at or by email at

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