NV Energy advises customers about scam callers demanding immediate payment

NV Energy logo (KSNV file)

NV Energy customers are being warned about reports of scam calls to residential and commercial electric users demanding immediate payment of past-due bills.

The company said it has learned that a person(s) falsely identifying themselves as employees of the company are calling business and residential customers and making deceptive threats about their electric service. The number also may falsely represents itself as NV Energy.

News 3 took a few calls Saturday from viewers who said they received a scam call from number 634-482-8470.

NV Energy advised that it does not call customers to demand immediate payment for any reason. Customers who may be at risk of having their power disconnected because of nonpayment will receive a 10-day notice on their NV Energy bill and 48-hour notice via U.S. Mail.

If customers receive a call asking for an immediate payment, they should refuse and call local law enforcement or NV Energy if they have additional questions. Customers may also call NV Energy's customer service department in southern Nevada at 702-402-5555.

In addition, NV Energy requires field employees and contractors to wear identification badges at all times. Anyone claiming to be a NV Energy employee or contractor will be happy to present a badge and employee number when contacting customers in the field. Employees are never authorized to receive payment in the field.

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