Wells Fargo customers face payday problems
LAS VEGAS (KSNV) —
Wells Fargo customers across Southern Nevada and the nation have had to deal with a number of computer-related banking problems over the past 24 hours.
Fortunately, it's not tied to cyber-security threats.
The first place many customers went to complain was social media, which is where Wells Fargo also went to explain the problem.
The system failure, which caused difficulties with mobile apps, web access, and ATM banking, was blamed on smoke and a power outage at a Wells Fargo facility in the Midwest. It was followed by a series of apologies from the banking giant.
By Friday afternoon, Wells Fargo said the issues had been worked out, but frustration persisted for many customers over direct deposits not being made.
At least one local business sent an email to its employees telling them their direct deposit paycheck might not have been credited to their accounts if they are Wells Fargo customers.
Other customers, like Michael Goldberg, also experienced extremely long hold times when he called customer service for help.
"I've been on hold twice now," he said. "The very first time I was on hold for an hour and a half and it went silent after the hold music, then it hung up."
News 3 received the following statement from Tony Timmons, a Wells Fargo spokesperson:
"Due to a systems issue, some Wells Fargo systems experienced intermittent outages yesterday. As a result of the process to restore systems, some transactions and balances were not visible in online banking or ATMs earlier today. The transactions were processed normally, and customers can use their accounts with confidence. This issue has been corrected, and all transactions are now visible. We are experiencing higher than normal volumes so there still may be delays in online banking and contact center response times. We apologize for the inconvenience and will work with each customer on any issues they may have, and any Wells Fargo fees incurred as a result of these issues will be reversed."
Wells Fargo has also extended business hours at many of its branches Friday evening, as well as Saturday.